Privacy

Effective July 27, 2026

kaitlian gives your business a workspace where AI assistants do real work. Doing that well means the assistants work with information you choose to give them. This page explains, plainly, what we keep, why we keep it, and what we will never do with it.

What we collect

  • Your account. Your name and email address, used to sign you in and reach you about your service. Sign-in runs through your Google account; we never see your password.
  • Your workspace. The conversations, websites, videos, files, and schedules you and your team create. That content exists so the assistants can do their work, and it belongs to you.
  • Connections you choose. If you connect an outside account or tool so an assistant can use it, we store what is needed to keep that connection working, and nothing more. Disconnecting removes it.
  • Phone and messages. If your plan has a phone line, we keep the numbers involved and the messages your assistants send and receive, so the conversations work and you can see them.
  • Billing. Payments are handled by Stripe. We keep records of your plan and usage; we never see or store your card number.
  • Basic service records. Technical logs that keep the service healthy and secure, kept only as long as they are useful for that.
  • The waitlist. If you join the waitlist, we keep what you typed into the form so we can reach out. Nothing else, and you can ask us to remove it anytime.

How your information is used

To run kaitlian for you. Your content is processed by our service providers so the assistants can work: Anthropic provides the AI, Cloudflare provides hosting, storage, and the speech processing behind voice calls, Stripe handles payments, and Twilio carries calls and texts. Each receives only what its part of the job requires. Connected accounts you add are held in dedicated credential storage and used only to do the work you asked for.

What we never do

  • We never sell your information, and we never share it for advertising.
  • We never read your workspace out of curiosity. Access happens only to support you when you ask, to keep the service safe, or when the law requires it.
  • Your content is not used to train AI. Our AI provider processes it to do your work, under terms that do not permit training on it.

Keeping it safe

Workspaces are isolated from one another, connections to outside tools are held in dedicated secure storage, and everything moves over encrypted connections. No system is perfect, but the service is built so that the sensitive parts are the best-protected parts.

Your choices

  • See and take your content. It is yours. Ask and we will help you export it.
  • Delete. Close your workspace and its content is removed from the service. Ask us to delete your waitlist entry or account records and we will.
  • Assistant memory. Each person can turn their assistants' long-term memory off, or clear it, in their own settings.

The small print

kaitlian is a business tool and is not directed at children. We keep information only as long as it serves you or the law requires. The workspace uses sign-in cookies and on-device preferences to work; there are no advertising trackers, here or in the product. If this page changes in a way that matters, workspace admins hear about it directly, and the date above always tells you when it last moved.

Questions

Write to [email protected]. A person reads it.

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